Your Tasks:
- We are seeking an experienced Senior Manager with a strong background in spare parts management within the automotive paint robotics / automation industry.
- The Senior Manager, Spare Parts will lead and manage our spare parts operations for turnkey paint systems. This role is critical to ensuring customer satisfaction, operational efficiency, and the long-term performance of our systems. A background in supply chain optimization, and a deep understanding of process, robotic or automated systems, preferably within industrial or automotive sectors is necessary.
- Spare Parts Strategy:
- Develop and implement a comprehensive spare parts management strategy to optimize inventory levels, reduce lead times, and enhance service levels.
- Analyze market trends, customer needs, and system usage patterns to forecast spare parts demand accurately.
- Operations Management:
- Oversee the end-to-end spare parts lifecycle, including procurement, inventory, warehousing, distribution, and obsolescence planning.
- Ensure spare parts availability to minimize downtime and improve system reliability for customers.
- Collaborate with production and engineering teams to define and maintain spare parts specifications.
- Customer Support:
- Work closely with customers, service teams, and distributors to provide timely and accurate spare parts solutions.
- Establish efficient ordering, delivery, and tracking systems to ensure a seamless customer experience.
- Resolve escalated customer issues related to spare parts availability, quality, or pricing.
- Team Leadership:
- Lead and develop a high-performing spare parts team, fostering a culture of excellence and continuous improvement.
- Set clear performance goals, provide mentorship, and ensure accountability within the team.
- Cost Optimization:
- Identify opportunities to reduce spare parts costs through strategic sourcing, supplier negotiations, and inventory management.
- Monitor and control the budget for spare parts operations, ensuring cost-effectiveness while maintaining quality and service standards.
- Data and Process Improvement:
- Utilize data analytics and industry best practices to improve spare parts forecasting, planning, and delivery.
- Implement advanced tools and systems to streamline spare parts operations and enhance transparency.
- Drive continuous improvement initiatives, such as reducing inventory holding costs and enhancing part traceability.
- Compliance and Quality:
- Work with engineering and quality teams to address any product-related issues or recalls.
Your Skills:
- Bachelor's degree in supply chain management, Engineering, Business, or a related field.
- 5+ years of experience in spare parts management, preferably in the robotic, automation, or industrial equipment sectors.
- Knowledge of robotic paint systems, automotive paint shops or other automated industrial systems.
- Proven experience in inventory optimization, supplier management, and customer support.
- Strong leadership skills with a track record of managing and developing teams.
- Proficiency in ERP systems (SAP preferred), spare parts management software, and data analytics tools.
Excellent communication, negotiation, and problem-solving skills.
