Your Tasks:
- The Service Engineer primary function is to travel to customer's site to fix malfunctioning equipment. This position involves extensive travel
- Travel approximately 45% (United States, Mexico, Canada, and Europe) Assist in the upgrade of obsolete control systems (PLC, motion control, graphics)
- Fix malfunctioning equipment
- Robot path programming
- Optimization of paint parameters
- Assist in the launch of new equipment
- Execute Aftermarket Service projects including system inspections, planned service and repairs and emergency service and repairs.
- Write inspection and service reports with a focus on recommended actions and further repairs required to promote further Aftermarket business.
- In the case of emergency service, this position requires trouble shooting mechanical, electrical and PLC portions of a complete environmental system and assisting customer in getting the system back online.
- Represent Dürr in a professional manner with a focus on customer satisfaction and promoting repeat business.
- Exercise independent judgement to determine both how to carry out Field Service Assignments and sometimes to augment Field Service Assignments to best service the customer.
- Provide emergency phone support to customers per the schedule of the emergency call log.
- Provide commissioning for projects and products
- Conduct equipment start-up and debug
- Verify hardwired installation
- Debug controls hardware and software
- Record baseline data
- Mark up drawing changes
- Project performance and data collection
- Produce daily site reports
- Provide standby and customer support
- Work as part of a team on major projects or individually on smaller projects
- Equipment start-up and troubleshooting
- System optimization
- Trials and production support
- Equipment and system performance data collection
- Perform other duties as assigned
Your Skills:
- High School Diploma required
- Associates Degree in Technical Field, Military Experience in Systems Maintenance or Union Apprenticeship Program for Electricians preferred
- 5 or more years of position related experience
- Strong foundation in electrical debugging
- Working knowledge of PLCs (e.g. Allen Bradley)
- Able to read and interpret AutoCAD drawings
- Proficient with Microsoft Office: Word, Excel, and PowerPoint
- Knowledge of SAP is a plus
- Fabrication and toolmaking experience prefered.
- Good time management skills
- Good organizational skills
- Good verbal communication skills
- Good technical writing skills
- Able to work well independently and in a team environment
- Able to technically define problems and propose solutions
- Adaptable to change in a learning environment
Willing and able to work overtime, weekends, and holidays when necessary
