Your Tasks:
- Lead and manage the preventative maintenance team, focusing on common goals and objectives
- Proactively contact customers on service & parts opportunities on both Dürr Systems and competitor's systems, prepare and present proposals to our customers
- Travel to promote the business to customers; identify opportunities for product improvement (Travel 15% to 25% of time)
- Use creativity to develop new approaches, promotions, and procedures that will increase PM sales and serve Dürr customers at a higher level
- Providing direct supervision of field technicians and supporting office team members
- Manage a system that provides an automated means to identify customer's equipment that is due for maintenance service.
- Ability to provide after-hours support to customers and Service team members
- Examine documents, materials, and products, and monitor work processes, in order to assess completeness, accuracy, and conformance to standards and specifications.
- Provide customers with formal documentation and initiate follow up requests.
- Can navigate and understand Dürr business operating systems utilized for tracking future service and parts opportunities, equipment service and parts history, document customer feedback and including opportunity resolution.
Your Skills:
- Bachelor's degree in business or a technical discipline
- In lieu of a bachelor's degree, 3 plus years' experience leading a technical sales team
- A strong track record of providing excellent customer communications and sales, through all mediums
- Experience servicing industrial equipment is a plus
- Proficient with Microsoft Office, Word, Excel, and Outlook.
- Requires strong organizational skills and the ability to handle multiple projects at one time
Requires strong customer service, sales, and project management skills
