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This website uses cookies, similar technologies and tracking services (hereinafter referred to as “Cookies”). We need your consent for Cookies, which not only serve to technically display our website, but also to enable the best possible use of our website and to improve it based on your user behavior, or to present content and marketing aligned with your interests. For these purposes, we cooperate with third-party providers (e.g. Salesforce, LinkedIn, Google, Microsoft, Piwik PRO). Through these partners you can also receive advertisements on other websites.
If you consent, you also accept certain subsequent processing of your personal data (e.g. storage of your IP address in profiles) and that our partners may transfer your data to the United States and, if applicable, to further countries. Such transfer involves the risk that authorities may access the data and that your rights may not be enforceable. Please select which Cookies we may use under ”Settings”. More information, particularly about your rights, e.g. to withdraw consent, is available in our Privacy Policy .

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These Cookies make a website usable by providing basic functions such as page navigation, language settings, Cookie preferences and access to protected areas of the website. Cookies in this category additionally ensure that the website complies with the applicable legal requirements and security standards. Owing to the essential nature of these Cookies, you cannot prevent their use on our website. Details about these Cookies are available under 'More information'.

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Paint shop warranty claim processing

The warranty claim processing team is responsible for processing all warranty claims relating to paint shop system projects. This includes both purchased equipment and the functionality of the plant that is sold. Successful warranty claim processing requires close cooperation with the customer and the internal engineering departments to develop a technical solution.

Our warranty claim processing team

The customer forwards warranty issues using the notice of defect to the warranty claim processing team.
The project leader evaluates the notice of defect with the help of the relevant technical departments and decides whether the warranty claim is justified.
If the claim is justified, the project leader adds a warranty issue in the Dürr Project Center and informs the customer.
The project leader defines the technical solution and draws up an action plan in consultation with the customer.
After the warranty issue has been approved by the customer, it is closed in the Project Center.

Please use the following form to submit a complaint about faulty parts or other defects in our plants within the period of limitation for material defects.

General data

Project number

E.g. US01-XXXXXXX / US03-XXXXXXX / US05-XXXXXXX

Plant area

Warranty claim

Defective component

Non-functioning component

Technical data

Dürr label

Dürr function group/article number

Manufacturer label

Manufacturer model number/serial number/units

Fault description

Photo/file

Photo/file

Photo/file

Photo/file

Photo/file

Photo/file

Contact details

Form of address

Ms.

Mr.

Other

First name *

Last name *

Company

Department

Delivery address (unloading point/road/zip code and town)

Select your country *

Telephone number

Email